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The Cloud Communications Expo is moving to Austin this September, and bringing the conversation with it. Join us!
The Cloud Comm Expo was founded three years ago as the first event to focus on communications in the cloud. If you are in telecommunications, and involved in cloud based applications, hosted PBX, messaging, call centers, open APIs, or voice mashups, this is the place for you. Expect three days of open conversations, real world insight and rich networking.
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From The Expert Corner
Hosted Predictive Dialer: Be Informed before You Buy
In the hosted predictive dialer space, it seems that every vendor’s offering is the leading solution in the industry. It can’t be possible that every solution is truly a leader, so how do you determine the best fit for your environment? You have to dig a little deeper to get to the heart of what a solution has to offer. This challenge was explored in a recent LiveVox (News - Alert) blog.
The writer stressed that the key to making the right decision on a hosted predictive dialer, or any other call center technology, is to have all the information. This information will need to include the cost of the solution or service and how much control the call center has over accumulating costs. One example included an outbound IVR (Interactive Voice Response), broadcast messaging and dialers. Many of these solutions will charge a per-minute rate... Read More
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