WEBINAR: Telephony Automation: Automating the On and Off Boarding Process, April 26th

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Telephony Automation: Automating the On and Off Boarding Process Employees come and go every day. Each time that happens, telephony work must be done. The list of tasks for on and off boarding is long. Whether you have a legacy TDM switch or a modern VoIP environment, someone must create hundreds of settings such as directory number, line appearances, call forwarding, speed dials, hunt groups, pick up groups, ACD queues, and upon exit, aging the DNs, changing passwords and notifying the employee’s manager for postmortem voicemail access, just to name a few. These settings must be managed and changed each time an employee joins or leaves the company. Industry experts estimate that it costs between $50 and $250 to on or off board the communications needs of each employee. The process has been very expensive and time consuming, and never immediate. Until now. Technological advancements are allowing enterprises to completely automate telephony on and off boarding. This webinar will examine the tasks and costs associated with employee joiners and leavers and how these costs may be avoided through automation. The session will include real life case studies and how you, like these enterprises, can achieve automation and an ROI in as little as a few months.  By attending this webinar, you will learn: • The depth of costs associated with on and off boarding • How companies are automating this process today • How to determine ROI using an On and Off Boarding Automation ROI Calculator Who should attend? • Telecom administrative personnel and their managers • Enterprise management staff responsible for communication services • Enterprise technical staff supporting VoIP networks • Service provider network operations, product management and services marketing staff • Marketing and operations managers for Cloud-based service providers Presenters: Phil Moen President and Chief Executive Officer Unimax Zia is a Chief Program Architect at Comcast. He has 25+ years of experience with Telecommunication Management Systems. He was a Speaker, Management World Americas 2007, TMF Webinar, TeleStrategy Conference 2006 and the Chair and Speaker, IQPC NextGen BSS/OSS Conference. Zia holds a MS in Computer Science from Indiana University and a MS in Applied Physics and Electronics.   Teresa Dixon Director of Product Management Unimax Mr. Cruz is responsible for leading product management and marketing. He has over 19 years of extensive experience in network, server, and application management, including performance, fault, configuration, and service level management. Pete has held senior level product management and marketing positions at Cabletron, Opticom, Smarts, Empirix, Voyence and EMC. He has published numerous articles and is a frequent speaker at industry events. Moderator   Stefania Viscusi Assignment Desk Editor TMCnet   Stefania Viscusi is an assignment editor for TMCnet, covering voice and Voice over IP technologies. She also oversees production of TMCnet's e-Newsletters in the areas of Customer Interaction Solutions, Internet telephony and speech technology. To read more of Stefania's articles, please visit her columnist page. Register Now!     Webinar Telephony Automation: Automating the On and Off Boarding Process   Date & Time Tuesday April 26, 2011 2:00pm ET/ 11:00am PT   Duration 60 Minutes   Location Your Desktop   Register Sponsors:

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